RETURN INFORMATION
If you wish to return your item(s), you must request your return within 14 days from receipt. You then have 7 days to return your order to our warehouse. 21 days in total from when you received your order. The item(s) must be in its original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused.

If you purchased through one of our stockists, any questions - including returns, exchanges, or a fault - will need to be handled by them. Your contract of sale sits with that retailer making them responsible for handling returns and refunds.

UK RETURNS

You can submit a return request via the portal at the link below by entering your full order number and email address to our online portal system.
UK Returns Portal

• Returns will not be accepted if not pre-approved via our online portal system
• Once your request has been approved you will be notified via email and your return QR code will be provided to you.
• Once we have received back the item(s) you returned, please allow 7 business days from the receipt of your return for your refund to be processed.
• Please make sure you keep a record of your tracking information and proof of postage until your return has been processed.
• De La Vali will not be responsible for any shipping costs or lost packages for orders sent with another carrier.

All items purchased through our online store must be returned via the above online returns process. Returns will not be accepted at any physical retail location.

EXCHANGES

Exchanges are available for UK orders only. If you would like to exchange an item, please ensure this is requested within the applicable return period and that it meets the returns criteria above. Once your return has been received and approved, we can then process the exchange subject to availability. For international orders please reorder and return via the instructions below.

EXCHANGES

INTERNATIONAL RETURNS

You can submit a return request via the portal at the link below by entering your full order number and email address to our online portal system. 

 International Returns Portal

• Returns will not be accepted if not pre-approved via our online portal system
• Once your request has been approved you will be notified via email and your DHL returns paperwork will be provided to you.
• Once we have received back the item(s) you returned, please allow 7 business days from the receipt of your return for your refund to be processed.
• Please make sure you keep a record of your tracking information and proof of postage until your return has been processed.
• De La Vali will not be responsible for any shipping costs or lost packages for orders sent with another carrier.

RESTOCKING FEES

All returns will be subject to the following restocking fees which will be deducted from your refund.