RETURNS & EXCHANGES

RETURNS POLICY

If you wish to return your item(s), you must contact us within 14 days from receipt. You then have 14 days to return your order to our warehouse. 28 days in total from when you received your order. The item(s) must be in its original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains including deodorant marks or that smell of perfume/or body odour. The item(s) must be returned to our warehouse before the refund or exchange can be issued.

EXCHANGE

The ability to fulfil exchange requests will be subject stock availability at the time of the request. Exchanges can only be made on same style items in a different size. Please note unfortunately due to tax and duty charges we are unable to offer exchanges on international orders.

UK RETURNS

You can submit a return request via the returns section HERE by entering your full order number and email address to our online portal system. Returns will not be accepted if not pre-approved via our online portal system, please allow 2 business days for your return to be approved. Once your request has been approved you will be notified via email and offered the option to purchase a printable return shipping label, please note this is not pre-paid. Alternatively you can use any courier service of your choice, please make sure you keep a record of your tracking information and proof of postage until your return has been processed.

INTERNATIONAL RETURNS

You can submit a return request to us directly at sales@delavali.com by quoting your order number and return details. You will be required to arrange your own returns label once your request has been approved. Please make sure you keep a record of your tracking information and proof of postage until your return has been processed. Please note unfortunately due to tax and duty charges we are unable to offer exchanges on international orders. We do not cover any tax and duty charges on your return so please send DDP. 

REFUNDS

Once your return has been received back to our warehouse, please allow 7 business days from receipt for your refund to be processed.

RETURN ADDRESS

FAO: De La Vali Returns, Buspace Studios Unit 112, Conlan Street LONDON W10 5AP