DELIVERY
Estimated timing and shipping fees are listed below:
| REGION | DELIVERY TIMES | SHIPPING FEES |
| UK | 1-2 DAYS | £6 |
| EUROPE | 2-5 DAYS | £15 |
| INTERNATIONAL | 3-5 DAYS | £20 |
Once your order has been placed, please allow 1-3 business days for us to process your order. We ship orders Monday - Friday. If you place your order on a Saturday, your order will be processed on the following Monday. Our cut-off time for same day processing is 1pm BST, any orders received after this time will be processed at the earliest on the next day.
During peak time, orders may take a little longer to process. Please allow 1-4 business days for dispatch. We will send your order as soon as possible.
International orders can take up to 5 business days depending on final destination. You can track your order progress with the tracking number provided.
Once your order has shipped, you’ll receive an automated email with your tracking information so you can follow its progress, please check your junk/spam if you have not received within 48 hours of your order confirmation
We are pleased to let you know that we ship WORLDWIDE apart from select countries due to local regulations and significant clearance issues. We currently ship all orders from the UK.
Countries we do not currently ship to: Afghanistan, Angola, Belarus, Bonaire, Saint Eustatius, Saba, Burkina Faso, Burundi, Cameroon, Chad, Congo, Cote D'lvoire (Ivory Coast), Equatorial Guinea, Gabon, Gambia, Ghana, Haiti, Liberia, Mali, Mayotte, Micronesia, Myanmar, Niger, Russia, Rwanda, Saint Vincent & the Grenadines, Sierra Leone, Sint Maarten, Somalia, St Martin, St. Helena, Sudan, Togo, Turkey, Turkmenistan, Uganda, Ukraine, Wallis and Futana Islands.
* US tariff update *
Customs and duties are now charged upfront on all US orders at checkout. This helps avoid delays and unexpected fees at the point of delivery. These will be calculated and collected during checkout.
We do not refund customs duties or taxes once collected. If you return your item or believe you’ve been incorrectly charged, you may be able to reclaim the duties and taxes paid — but this must be done directly through your local customs authority. Unfortunately, as the seller, we do not have access to these funds and cannot process the refund ourselves.
Each country has its own process for customs refunds, so we recommend contacting your local customs office for guidance on how to proceed.
DELIVERY PARTNER (DHL)
Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.
Once your order has been shipped and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.
DELIVERY PARTNER (DPD)
Our shipping partner, DPD, keeps you updated every step of the way. Once your order has been collected and is with DPD, you will receive an email and/or SMS (depending on the contact details you provided) to let you know that your parcel is on its way.
Through this message, you’ll have the option to schedule your delivery, add special delivery instructions, or request collection from a DPD Pickup Shop. On the day of delivery, DPD will also provide you with a delivery window so you know when to expect your parcel.
DELIVERY PARTNER (DHL)
If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.
Where available, you’ll also be able to select a timed window to receive your order.
If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, De La Vali and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, De La Vali and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.
DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.
To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:
- Photographic ID (e.g., passport or driving license)
- Your email/SMS notification from DHL
In the UK, you can also select an InPost Locker to pick up your order from. When your order is ready to collect, DHL will provide you with a key code by email and/or SMS which you’ll need to collect your parcel. They’ll also let you know how long you have to pick up your purchase.
Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you. Where available, you’ll also be able to select a timed window to receive your delivery.
DELIVERY PARTNER (DPD)
To schedule a DPD delivery, track your parcel using the tracking number on the DPD UK website or app to access options for changing the delivery date, setting a safe place, delivering to a neighbour or DPD ParcelShop, or diverting to a locker. If you miss a delivery, a card will be left to arrange a new delivery date or collection point.
Request for your order to be left with your neighbour by providing DPD with their house number and any further instructions. Please note that if you select this option, De La Vali and DPD cannot be held responsible for any loss or damage that may occur once your order has been delivered.
To have a DPD parcel left at a collection point, you should redirect your parcel using the link in the DPD email or text notification to a convenient Pickup parcelshop. Alternatively, if you miss a delivery, the DPD driver will leave a note informing you where your parcel has been taken, or your parcel may be automatically diverted to a pickup shop after the second failed delivery attempt.
A DPD drop-off authorisation is permission you give to a DPD driver to leave a parcel in a safe place at your property, such as a garage or behind a plant, if you're not home. You can usually provide this one-time permission through your parcel tracking or DPD app after receiving a delivery notification, or set it as a permanent delivery preference to have all future parcels left in a specified location.