DELIVERY

We ship worldwide. For all international orders your shipping charges will be calculated at checkout. 


Once your order has been placed, please allow 2-3 business days for us to process your order. We ship orders Monday - Friday. If you place your order on a Saturday, your order will be processed on the following Monday. 


All UK orders are shipped next day delivery once processed. If you require urgent dispatch, please email sales@delavali.com. 


International orders can take up to 7 business days depending on final destination. You can track your order progress with the tracking number provided. 

Local import duties and taxes are payable by the receiver. Please contact your local customs office for current charges before you make your purchase.


Once your order has shipped, you’ll receive an automated email with your tracking information so you can follow its progress, please check your junk/spam if you have not received within 48 hours of your order confirmation


DELIVERY PARTNER (DHL)


Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.

Once your order has been shipped and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.

DELIVERY PARTNER (DHL)

If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.

Where available, you’ll also be able to select a timed window to receive your order.

If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, De La Vali and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, De La Vali and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.

DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.

To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:

  • Photographic ID (e.g., passport or driving license)
  • Your email/SMS notification from DHL

In the UK, you can also select an InPost Locker to pick up your order from. When your order is ready to collect, DHL will provide you with a key code by email and/or SMS which you’ll need to collect your parcel. They’ll also let you know how long you have to pick up your purchase.

Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you. Where available, you’ll also be able to select a timed window to receive your delivery.